Policies
At City Electric Shoe Shop, we strive to provide the best customer experience possible. To ensure clarity and transparency, we have outlined our shipping and return policies below. Please take a moment to familiarize yourself with these policies before making a purchase.
Shipping Policy
We currently only ship to the lower 48 states. Unfortunately, we are unable to ship to Alaska, Hawaii, or any international destinations at this time. We apologize for any inconvenience this may cause.
Return Policy
We offer a 14-day return policy for all our products. If for any reason you are not completely satisfied with your purchase, you may return the item within 14 days of receiving it. However, please note that you will be responsible for the return shipping costs.
Exchange Policy
If you wish to exchange your purchase for a different size or style, we offer a 30-day exchange policy. You may return the item within 30 days of receiving it, and we will gladly ship the new item to you at no additional cost. However, please note that you will be responsible for the return shipping costs.
Product Deviations
It is important to note that our moccasins are handmade and crafted with natural materials. As a result, slight deviations in color, texture, or stitching may occur. These deviations are part of the unique charm and authenticity of our products and do not constitute a valid reason for return or exchange.
We take great pride in the quality and craftsmanship of our moccasins, and we are confident that you will be satisfied with your purchase. If you have any questions or concerns regarding our shipping or return policies, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is exceptional.
Legal
This page is a summery of our store policies. for more detailed policies please visit: