FAQ

1. How long will it take to receive my order?

Shipping and processing typically take 1-2 weeks. Please note that this timeframe may vary depending on your location and any unforeseen circumstances.

2. What is your return policy?

We offer a 14-day return policy. If you are not completely satisfied with your purchase, you can return the item within 14 days of receiving it for a refund. Please make sure the item is in its original condition and packaging.

3. Can I exchange my purchase?

Yes, we have a 30-day exchange policy. If you would like to exchange your item for a different size or color, please contact our customer support within 30 days of receiving your order.

4. Do you accept custom orders?

Unfortunately, we do not accept custom orders at this time. However, we offer a wide range of moccasins with different designs and styles to choose from.

5. How can I contact customer support?

If you have any further questions or need assistance, please don't hesitate to contact our customer support team. You can reach us through our contact page or by emailing CityElectricShoeShopWeb@gmail.com